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ManageIq server not responding after initializing the server from the appliance_console #23332

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W-A-S-A-Y opened this issue Feb 6, 2025 · 2 comments
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@W-A-S-A-Y
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Dear team

I've installed an ova file in my vSphere and configured as given in the documentation.

following the documentation step by step for first instance installation would be the way to go in order to reproduce this error.

  1. Describe your environment, including
    Ova file with centos stream 8
    Environment
    For ManageIQ: VMware appliance

Here's a summary of the problem I'm facing:

Hostname: manageIQ-STG
IPv4 Address: 10.50.143.217/255.255.255.0
IPv4 Gateway: 10.50.143.1
IPv6 Address:
IPV6 Gateway:
Primary DNS: 10.50.12.11
Secondary DNS: 10.50.12.12
Search Order: jazz.com.pk
MAC Address: 00:50:56:a6:f7:48
Timezone: Asia/Karachi
Local Database Server: running (primary)
ManageIQ Server: not running
ManageIQ Database: 10.50.143.217
Database/Region: vmdb_production / 1
Messaging: configured
Local Messaging Broker: configured
External Auth: not configured
ManageIQ Version: quinteros-2.2

when I try to start the EVMSERVERD using systemd services or via appliance_console it starts the process and doesn't throw out any logs. I just feel like it gets lost.

here's the output of
[root@manageIQ-STG ~]# systemctl status evmserverd
● evmserverd.service - EVM server daemon
Loaded: loaded (/usr/lib/systemd/system/evmserverd.service; disabled; vendor preset: disabled)
Active: inactive (dead)

journalctl -u evmserverd
-- Logs begin at Tue 2025-02-04 17:41:59 PKT, end at Thu 2025-02-06 17:38:38 PKT. --
-- No entries --

appliance_console.log file's output:

Thu Feb 6 03:19:02 EST 2025 Checking for enough free space to rotate: /var/lib/pgsql/data/log/postgresql.log
Thu Feb 6 03:19:02 EST 2025 File size: 72
Thu Feb 6 03:19:02 EST 2025 Space required to rotate: 86
Thu Feb 6 03:19:02 EST 2025 Available space on volume: 51913012
Thu Feb 6 03:19:02 EST 2025 Rotating file...
I, [2025-02-06T06:59:46.535890 #19674] INFO -- : EVM server start initiated by appliance console.
I, [2025-02-06T17:26:31.693992 #24503] INFO -- : EVM server start initiated by appliance console.

kindly assist...

@W-A-S-A-Y W-A-S-A-Y added the bug label Feb 6, 2025
@Fryguy
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Fryguy commented Feb 6, 2025

@bdunne Can you help out here?

@W-A-S-A-Y
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Image

Hey guys just for the update. I'm still stuck with this screen. it's not loading the applications and throwing an error

Image

really need ManageIQ to perform in this POC.

please find the attached images for reference.

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